"...that had a lower action. (am I using the terms right?)
"
Yes, you have it right. My Ovation I ordered had high action and was difficult to play. I didn't know at the time about getting the guitar "set up". You can adjust the action of a guitar and if you order one online there is a good chance you will have to had it adjusted. The advantage of trying them out in the shop is that you may be able to find one decently setup off the shelf.
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