I'd say for sure the tech did not know what he was doing. You sure do not need to shim. That would only make the strings higher. Ask a reputable guitar luthier or go on line and check to see who will sell you some different thickness bridge saddles. Some music stores have them. Take yours out for comparison.
If you are mecanically inclined and can be gentle you could file yours lower. Be carefull to support it in a vise between two pieces of wood. If you file a little too much in a spot then you can shim.
It is doable. Just take your time. If the neck is straight and not warped your in business without paying a high priced luthier. It really is as simple as that.
Are you sure there is not a truss rod?
Danny
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