Quote:
Originally Posted by ramenwolf
I mean, I wonder why sam ash wont just replace it, it wont be that hard for them since they are store and can talk to fender much easier.
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Sometimes you find the salesperson just doesn't have a clue - or doesn't give a stuff. Going above them to management can do wonders - or if you need to, be prepared to go to whatever legislative body handles consumer affairs such as this.
I contacted the Australian office (called 'Consumer Affairs') when I purchased a Carvin amp that was a piece of crap from day one. The store I purchased it from were less than helpful, and after I had taken it back 8 times in 9 months I went to the legislative body and they handled it from there.
The manager from the store actually called me and made all sorts of threats to me, so I went back to the lady handling the case and informed her. She rang the manager whilst I was there, and put him in his place by threatening him. It was lovely.
They ended up letting me go in and swap the amp for the equivalent monetary value of any other amp on the floor.
I hope Fender US are more helpful than Fender Australia, as they are terrible when it comes to customer relations.