Im not sure which size wrench you need, im sure an email to the manufacture could clear that up though. Also, is the neck straight? how high is the string above the 6th fret per the method above? As far as adjustments to the saddle (the peice the stings sit on in the bridge) are concerned first it must be removed but before you do this measure the action(distance from bottom of 6th string to fret) at the 12th fret it should be 3-5mm down to 2mm if your brave, note: the smaller stings will be slightly closer. A properly adjusted saddle will make your guitar much easier to play and is well worth your time. Also i should mention that all ajustments should be made with new or almost new strings. So loosen the stings (you have to loosen them quite a bit) until you think you can get the saddle out, its not glued in but it might be a tight fit. If your fingers cant do it get some plyers and wiggle it gentlly until it comes out. Now you need to take some material off the bottom. To do this you will need a flat surface and some sand paper. First you are going to want to mark the saddle for how much to remove. To do this get a ruler and a SHARP pencil. So based on how high the stings where in the first place decide how much you will want to take off too little is better than too much. Hold your ruler so that it stands straight up now line up your pencil tip with the mark on the ruler for how much you want to take off. Holding the pencil very steady remove the ruler and drag the saddle across it. You should have a staright line continue all the way around. Check with the ruler for accuracy. Now put the sand paper on a flat surface, hold or tape it down. Rub the bottom of the saddle on it in a figure eight pattern untll your line is gone, making sure to hold the saddle evenly and level. Put saddle back, tune up, measure, repeat. A nicely set up guitar with a low action is much easier to play. And since you live so far from a guitar tech i think its a very good idea to learn to do these things yourself. If you sand too much off the saddle you can always make a shim out of some plastic or something. So now if you have your neck and saddle adjusted to where you want them there is one more place to adjust the action which is the nut. this will determine the action around the lower frets more that the saddle, making open position chords easier, this is much harder to do and requires some special files, but can really make a difference. Anyways good luck and all the best, let us know how what you do and how it works.
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